Install the Marketplace Companion
Help with installation, Chrome permissions and connecting the extension to your Revora account.
Installation guide →Revora Support
How can wehelp you?
Find help for Revora and the Marketplace Companion here. If the troubleshooting steps do not solve your problem, you can contact us directly by email.
Common topics
Find the right help quickly.
Items are not detected
Check that you are on a supported item page on Vinted, eBay, Kleinanzeigen or Depop and that you are using the current extension version.
View the extension →Sign-in or account problems
If you have trouble signing in, accessing your account or using your password, we can help you directly.
Go to sign in →A setup step remains open
Revora does not manually tick off setup steps. If a step remains open, check which real workspace action is still missing.
Check setup progress →Privacy and data requests
For privacy information, account deletion or access requests, use the controlled support process described further down this page.
Account and data support →Setup & progress
Why does a setup step remain open?
Revora does not use a manually checked onboarding list. Progress is derived from the real data and actions in your current workspace.
Step 1
Record an item
The first step is complete as soon as at least one item exists in your current workspace.
Step 2
Create a storage location
Create at least one storage location or storage structure. An item by itself does not complete this step.
Step 3
Store an item
At least one item must actually be assigned to a storage location.
Step 4
Pack an item
At least one active item must be recorded as packed in Revora.
Step 5
Record a sale
This step is complete as soon as at least one sale has been recorded in the workspace.
Step 6
Complete a sale
A recorded or merely shipped sale is not enough. At least one sale must be fully completed.
Requirement met, but the step is still open?
Reload the workspace dashboard once and make sure you are working in the correct workspace. If the status remains unchanged despite meeting the requirement, contact Revora Support and tell us which setup step is affected.
Marketplace Companion
First troubleshooting steps.
- 1
Fully reload Chrome and reopen the marketplace page.
- 2
Check that the Marketplace Companion is enabled in chrome://extensions.
- 3
Make sure the current version 0.5.0 is installed.
- 4
Open the item in a normal desktop Chrome tab.
- 5
Close the Revora panel and reopen it from the Revora icon.
- 6
If you have sign-in problems, sign out of Revora once and sign in again.
Supported marketplaces
Current support.
✓Vinted
✓eBay
✓Kleinanzeigen
✓Depop
Changes to external marketplace websites can temporarily require individual Marketplace Companion functions to be adjusted.
Personal support
Still not solved?
For technical problems, briefly describe what is not working and which Revora version you are using. Account deletion and data access requests can also be submitted through this controlled support process.
Account and data requests
Whenever possible, send deletion or data access requests from the email address associated with your Revora account. Before a sensitive account or data action, we verify the identity of the requester.
For shared workspaces, active subscriptions or legally required retention, we review the individual case before data is permanently deleted or provided.
Never send passwords, access tokens or other secret credentials by email.